If you have an existing order you can check the status here.
We aim to have all orders dispatched within 1-5 business days. During sale periods this could be extended to 5-10 business days after the sale has ended. You will receive a shipping confirmation email when your order has been dispatched. You can find our full shipping policy here.
If you have an existing order you can check the status here.
If the status is set to processing we are yet to process it. Once processed you will receive an email with your tracking number. We are aiming to have all orders processed within 5 business days, but during sale periods this could be extended. You can find our full shipping terms and conditions here.
Once we have processed your order the status will be updated to completed. This means that your order is ready to be picked up by Australia Post. You will receive an email with the tracking ID of your order, and can also find this in your online Lumibear account. With this tracking ID, you will be able to track your order via the Australia Post website here.
You sure can! Please follow the instructions in our full return policy here.
Have any questions or comments? Or just want to reach out to say hi?
Our contact form hasn’t been working and we might have missed your previous message. While we get this fixed, please get in touch via hello@lumibear.com.au and include your order number (if applicable).
If you placed a previous order, you can also get in touch by responding to your confirmation email.