Lumibear offers a no-quibble returns policy. We are happy to provide a 7-day money-back guarantee for any online orders. We also offer a 14 days exchange. Please note delivery charges do apply and are non-refundable. Items must be new, unused and in their original packaging to qualify.
If you would like to return an item, pack up the items you would like to return securely. You will be responsible for the items arriving to us safely, so please pack them as carefully as we did when you received your order. All items need to be packed inside a postage box (with the exception of unboxed soft toys) and with adequate protection to prevent them from damaging. We won’t be able to provide a refund for any items that arrive damaged.
As Lumibear cannot be held liable for any item that goes missing during transit, please make sure you use registered post in order to track the delivery.
Please include the following with your package:
– Detailed note as to the reasons for the return
– Copy of the invoice/receipt
– Instructions as to whether you would like a refund or an exchange
Please send your package to:
Parcel Locker 10224 40852
32-34 Oaks Avenue
Dee Why NSW 2099
Once you send your parcel, please notify us via our contact form.
Once we receive your return we will process your refund or exchange within 5 business days.